FAQs

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ACCOMMODATION
Q. How do I reserve my accommodation ?
You can contact us by phone or e-mail - we will usually get back to you within 24 hrs to confirm your dates.
Alternatively you can use our booking app and the apartment will be reserved for you immediately.

Q. Where do I collect the keys ?
The keys will be given to your personally by Mike and Bev on arrival.
You will be met outside Reception at the entrance to Roda resort and then shown round the apartment.

Q. What time can I arrive and when must I leave ?
Standard Check-in time is from 17:00 - 22:00.
• Late Arrival up to 24:00 (midnight) may be possible - but is subject to an additional charge.
Departure is by 12:00 (midday).

We pride ourselves on making sure the apartment is spotlessly clean for your stay.
The period between 12:00 and 17:00 is to allow our cleaners enough time to get the apartment ready for you after our previous guests have departed and are heading home.

Q. Is it possible to check-in/out outside the official times ?
We may be able to offer an early check-in or late check-out service.
• If you have a late night flight going home and wish to stay in the apartment after 12:00 it may possible to reserve the apartment for the whole day.
• Equally, if your flight arrives before 17:00 and wish to arrive early this may be possible.

However, this is obviously dependant upon other guests arrival/departure times.
To reserve the apartment for early check-in or late checkout, there will be a charge of approximately 50% of the standard daily rate.
Please discuss with us before booking.

If early check-in is not available then it is possible to leave your luggage in our store room and then head off to explore the beach and Los Alcázares.

Q. What do I do if I have any problems with things in the apartment?
You will be given both our telephone numbers to solve any issues that may arise with the apartment.
We live just 40 minutes drive away so will come to Roda to resolve anything that we can't handle over the phone.

COSTS
Q. How do I pay for my accommodation ?
Our prefered method of payment is by Bank Transfer.
A deposit of 50% of the rental cost is required - and that's it, you're booked.
The balance is due 6 weeks prior to arrival.

If you book less than eight weeks prior to your arrival date you will be required to pay the full balance.

Q. Is my payment safe ?
Absolutely - if you want to talk to previous clients we will happily let you have some references.
If you want to be doubly sure, for convenience, you can pay using your credit or debit card via Paypal.
There is a small service charge of 2% for this.

Q. What is included in the cost ?
Our prices are for up to 4 people and include:
• Welcome Pack on arrival (see Facilities for details)
• All towels (bathroom,kitchen and beach towels are all included)
• Cleaning prior to arrival
• Meet and Greet Service
• Shopping Service (available for late arrivals only)
• Air conditioning - We include a complimentary 15 units per day
• Free Unlimited Wi-Fi for stays of 1 week or more

Q. Are bed-linens and towels provided ?
Yes, one set of linen and towels (including beach towels) is provided per week for each bed.
Additional linen and towels are available at an additional cost if required.

Q. Is the cost of air conditioning included ?
Your first 15kWh per day is included – so approximately 5-6 hours usage per day.
Extra usage is charged at 25 cents (20p) per kWh and will be deducted from your Security Bond.
Sadly, we had to introduce this charge due to the abuse of the air conditioning by previous guests.

Q. What does the cleaning charge cover ?
The cleaning charge covers cleaning of bedding and towels.
We ask guests to leave the property in the same condition as when you found it.
Bins should be emptied and all rubbish taken to the recycling points.
All dishes washed and put away - or be in the dishwasher on a cleaning cycle.
Any excessive cleaning required will be charged at €15 per hour.

TRAVEL
Q. How far from the airport is the resort ?
Murcia International - Corvera
- About 40 kilometres - approx 40 minutes drive.
Alicante
- About a 1 hour easy drive, straight down the motorway.

Q. Do I need to hire a car ?
Car Hire isn't essential
- Once ar Roda it is easy to walk around the resort and local area as there are no hills.

BUT ... we do advise it as it is a 2 km walk to the nearest beach and to the bars and restaurants in Los Alcázares.
It will make life easier and allow you to get out and about to see the beautiful countryside of Murcia,
visit some magnificent beaches and play those other courses.

Q. Where do I park my car ?
Parking is easy! We have a reserved space in the secure, underground car park.
Something not many other owners allow.

APARTMENT FACILITIES
Q. Is there a washing machine ?
There is a washing machine in the kitchen. Plus there is a clothes dryer, ironing board and iron.
You will find some washing tablets and softener in the kitchen - enough for a couple of washes.

Q. What consumables do you provide in the apartment ?
We provide enough for at least a couple of days to give you time to go out to the supermarket.
There will be 2 toilet rolls in each bathroom, kitchen roll, washing up liquid, kitchen cleaner, and washing up sponge.
There is also liquid hand soap, shampoo, conditioner and body wash in each bathroom.
We provide a welcome pack plus you'll also find lots of food basics like salt, pepper, oil, vinegar etc.
You'll find full details on our FACILITIES page

Q. Will shops be open when I arrive ?
The supermarkets closes at 9pm most evenings and are open Monday - Saturday.
There are local supermarkets that are also open restricted hours on Sunday.
Carrefour at Dos Mares - about 10 minutes drive - is open 7 days a week until 10pm.
There is a basic complimentary welcome pack provided but if you would like to order one of our additional food packs we can arrange this at an additional cost.

LOCAL FACILITIES
Q. What are the facilities for the disabled ?
Roda´s public areas are designed to be disabled friendly - please contact us about your specific needs.

Our apartment is not specially adapted for disabled use, but there is:
• Wheelchair/scooter access from the carpark and main entrance via the lift to the 1st floor
• A walk in shower with easy access for the less nimble
• Smooth, flat floors throughout - providing good access to the balcony
Note: Whilst the external door will allow access for wheelchairs or mobility scooters,
           the internal doors are only standard width

Q. We are travelling with a baby. What facilities are available ?
Unfortunately, it isn't legal in Spain for private owners to provide such things as a high chair or cots.
However, if you need to hire any kiddy items including buggies these are available to hire and are paid for locally.

Q. What sporting facilities are available on the resort ?
As well as the golf course and swimming pool straight outside the apartment
there is a petanc pitch (boules court) on the resort.

There is also a gym on site where you can take classes or use the equipment.
Pay by the day, week or month directly to the owners of the gym.

Q. What is there to do in the local area ?
Our property has a comprehensive information folder, and we can provide more in-depth info if needed. Also check out our Things to do page

Water sports are available in nearby Los Alcázares, including :-
• diving
• fishing trips
• sailing (yacht & dinghy)
• kite-surfing
- all available on the Mar Menor.

Fun Activities available locally :-
• Go karting
• Crazy golf
• Horse riding is available about 10 miutes drive away
• The area is ideal for cycling.
- And many other fun activities are also available in Los Alcázares.

Q. Are there shops and restaurants near to the apartment ?
There is a small mini-market and several bars/restaurants in Roda Village - an easy 10 minute walk.
The main supermarkets are located in Los Alcázares - which is 2 km walk - or 5 minutes in the car.
There are litterally dozens of restaurants to be found in and around the "525 Plaza" and all over the older part of Los Alcázares.