FAQs

Accommodation

We can accept a MAXIMUM of 4 guests – including infants. As limited by our letting license VV-MU-606

Only guests listed on the booking form can stay in the property without the Owners written consent.

Day visitors are not permitted by either our license or insurance policy.

You can contact us by phone or e-mail – we will usually get back to you within 24 hrs to confirm your dates.
Alternatively you can use our booking app and the apartment will be reserved for you immediately.

Just Click on the BOOK NOW button at the top of the page.

The lead guest needs to be 25 years or older on the day of arrival.

Guests under the age of 18 are not allowed unless acccompanied by their parent/guardian.

We are unable to accept stag and hen groups

For the convenience of all our guests, we cannot accepts pets.

The interior of the apartment is no-smoking
– smoking is only permitted on the balcony with all doors and windows closed.
Should it be found that this clause has been breached, the security bond will not be returned at the end of the rental period and will be used to pay for a deep clean on the apartment.

The keys will be given to you personally by Mike and Bev on arrival.
You will be met outside Reception at the entrance to Roda resort and then shown round the apartment.

• Standard Check-in time is from 17:00 – 22:00.
• Late Arrival up to 24:00 (midnight) may be possible – but is subject to an additional charge.
• Departure is by 12:00 (midday).

We pride ourselves on making sure the apartment is spotlessly clean for your stay.
The period between 12:00 and 17:00 is to allow our cleaners enough time to get the apartment ready for you after our previous guests have departed and are heading home.

However, for Direct Bookings as long as there are no arrivals and departures on the relevant days, we offer extended times free of charge and you may arrive from 15:00 and depart by 14:00.

We may be able to offer an early check-in or late check-out service.
• If you have a late night flight going home and wish to stay in the apartment after 12:00 it may possible to reserve the apartment for the whole day.
• Equally, if your flight arrives before 17:00 and wish to arrive early this may be possible.

For Direct Bookings you may arrive from 15:00 and depart by 14:00 as long as there are no arrivals and departures on the relevant days.

However, this is obviously dependant upon other guests arrival/departure times.
You can reserve the apartment to guarantee early check-in or late checkout, although there will be a charge of approximately 50% of the standard daily rate.
Please discuss with us before booking.

If early check-in is not available then it is possible to leave your luggage in our store room and then head off to explore the beach and Los Alcázares.

You will be given both our home and mobile telephone numbers so that you can contact us to solve any issues that may arise with the apartment.
We live just 40 minutes drive away so will come to Roda to resolve anything that we can’t handle over the phone.

We do NOT allow pets of any kind in the apartment so if you are allergic to animals you should be ok – but we cannot guarantee it. We have cats at home and it is almost certain we will transfer cat hair from our clothes even though the cats have never been anywhere near the apartment!

Our duvets, pillows and cushions are all synthetic and do NOT contain feathers.

Costs

Our preferred method of payment is by Bank Transfer in £ to our UK account.
However, we can accept payment in € to our Spanish bank account.
A deposit of 50% of the rental cost is required – and that’s it, you’re booked.
The balance is due 6 weeks prior to arrival.

If you book less than eight weeks prior to your arrival date you will be required to pay the full balance.

Sadly, due to guests making fraudulent chargebacks on credit card payments, we are no longer accepting credit cards.

Absolutely – if you want to talk to previous clients we will happily let you have some references.

Our prices are for up to 4 people. For Direct bookings the following are all included:
• Welcome Pack on arrival (see Facilities for details)
• All towels (bathroom,kitchen and beach towels are all included)
• Cleaning prior to arrival
• Meet and Greet Service
• Shopping Service (available for late arrivals only)
• Air conditioning – We include a complimentary 15 units per day
• Gas central heating and all other electricity costs
• Free Unlimited Wi-Fi.

For Bookings via OTAs there is a charge for Wi-Fi and the Welcome Pack.

Yes, one set of linen and towels (including beach towels) is provided per week per person.
Additional linen and towels are available at an additional cost if required.

Your first 15kWh per day is included – so approximately 5-6 hours usage per day.
Extra usage is charged at 25 cents (approx 20p) per kWh and will be deducted from your Security Bond.
Sadly, we had to introduce this charge due to the abuse of the air conditioning by previous guests.

We do not expect guests to do a full clean – this is what the cleaning charge is for and covers cleaning and laundry of bedding and towels.
However, we ask guests to leave the property in the same condition as when you found it.
Bins should be emptied and all rubbish taken to the recycling points.
All dishes washed and put away – or be in the dishwasher on a cleaning cycle.
Furniture should be in the same position as when you arrived.
Any excessive cleaning required will be charged at €15 per hour.

Travel

Murcia International – Corvera
– About 40 kilometres – approx 40 minutes drive.
Alicante
– About a 1 hour easy drive, straight down the motorway.

You can either hire a car, get a taxi transfer, or take the bus.
However, the bus service from both Alicante and Murcia Airports are very limited.

There are taxi stands at both airports – costs approximately €45 from Murcia and €120 from Alicante. You can also pre-book your taxi with a local firm – contact us for more information.

We will send full arrival instructions about 2 weeks before the start of your holiday.

Car Hire isn’t essential
– Once ar Roda it is easy to walk around the resort and local area as there are no hills.

BUT … we do advise it as it is a 3 km walk to the nearest beach and to the bars and restaurants in Los Alcázares.
It will make life easier and allow you to get out and about to see the beautiful countryside of Murcia, visit some magnificent beaches and play those other courses.

Parking is easy! We have ONE FREE reserved space in the secure, underground car park.
Something not many other owners allow.

Additional cars can be parked in free parking spaces outside the apartment.

There are no facilities on Roda Golf to charge electric cars, and for safety and insurance purposes, no charging of electric cars is allowed on the property, the road or in the underground garage.

The nearest electric car charging stations are in Los Alcázares. Aldi has a charging point which can be used free for 1 hours. The town hall has free charging points at 2 locations which can be used free for 3 hours.
More stations can be found on this website https://www.electromaps.com/
You can swap into several languages – you will need to register an account to see full details

Apartment Facilities

Yes – Free Unlimited Wi-Fi for stays of 1 week or more

This is provided by a 3rd party using a 6Mb wimax connection.
We cannot offer a guarantee that it will be operational 24*7

There is a washing machine in the kitchen. Plus there is a clothes dryer, ironing board and iron.
You will find some washing tablets and softener in the kitchen – enough for a couple of washes.

We provide a starter pack – enough for at least a couple of days to give you time to go out to the supermarket.
There will be 2 toilet rolls in each bathroom, kitchen roll, washing up liquid, kitchen cleaner, and washing up sponge.
There is also liquid hand soap, shampoo, conditioner and body wash in each bathroom.

There is a complimentary welcome pack with wine & beer for a drink on arrival plus the basics for a continental breakfast so you can have a leisurely start on your first morning.
Plus you’ll also find lots of food basics like salt, pepper, oil, vinegar etc.

You’ll find full details on our FACILITIES page

Our apartment is not specially adapted for disabled use, but there is:
• Wheelchair/scooter access from the car park and main entrance via the lift to the 1st floor
• A walk in shower with easy access for the less nimble
• Smooth, flat floors throughout – providing good access to the balcony
Notes:
• Whilst the external door will allow access for wheelchairs or mobility scooters,  the internal doors are only standard width.
• There are no grab rails in the shower or over the bath.

Roda´s public areas are designed to be disabled friendly – please contact us about your specific needs.

Unfortunately, it isn’t legal in Spain for private owners to provide such things as a high chair or cots.
However, if you need to hire any kiddy items including buggies these are available to hire and are paid for locally.
Just contact us once you have booked and we can let you have a list of suppliers.

Local Facilities

As well as the golf course and swimming pool straight outside the apartment
there is a petanc pitch (boules court) on the resort.

There is also a gym on site where you can take classes or use the equipment.
Pay by the day, week or month directly to the owners of the gym.

There is also the fabulous Club House with full restaurant facilities as well as tapas, snacks and sushi !

It is about 3 km to the nearest beach at CAR Los Alcázares. Los Narejos beach is a bit further.
It takes less than 5 minutes by car – and about 30 minutes to walk.

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Our property has a comprehensive information folder, and we can provide more in-depth info if needed.
Also check out our THINGS TO DO page

Water sports are available in nearby Los Alcázares, including :-
• diving
• fishing trips
• sailing (yacht & dinghy)
• kite-surfing
All available on the Mar Menor.

Plus there is an amazing water park in Torrevieja for a day out.

Our property has a comprehensive information folder, and we can provide more in-depth info if needed.
Also check out our THINGS TO DO page

Fun Activities available locally :-
• Go karting
• Crazy golf
• Tennis & Padel Tennis
• Horse riding is available about 10 miutes drive away
• The area is ideal for cycling.
And many other fun activities are also available in Los Alcázares.

Our property has a comprehensive information folder, and we can provide more in-depth info if needed.
Also check out our THINGS TO DO page

There are many historic sites locally including :-
• Cartagena – with the Roman Amphitheatre
• Murcia city – amazing cathedral and other beautiful building
• Alicante – with it’s historic castle
• Sierra Espuma – rock climbing.

And many other places to go and see

Yes, you can rent a bicycle at the main resort reception.

There are also rental shops in Los Alcázares

There is a small supermarket and several bars/restaurants in Roda Village – an easy 10 minute walk.
The main supermarkets are located in Los Alcázares – which is 2 km walk – or 5 minutes in the car.
There are litterally dozens of restaurants to be found in and around the “525 Plaza” and all over the older part of Los Alcázares.

The local supermarkets in Los Alcázares close at 9pm most evenings and are open Monday – Saturday.
However, there are 1 or 2 that do open on Sunday with restricted hours – including Aldi and Lidl.
Carrefour at Dos Mares – about 10-15 minutes drive – is open 7 days a week until 10pm.
There is a basic complimentary welcome pack provided but if you would like to order one of our optional starter packs we can arrange this at an additional cost.

Last Updated : 04/09/2021 by Bev Pomfret